Dear Ms Johnstone
Thank you for your email.
Your complaint will now be passed to the Commission with a view to it making a ruling under the Code. We aim to be in touch with you with a decision within the next 50 days (35 working days). In the meantime, should you have any queries or require any further advice, please do not hesitate to contact us on 020 7831 0022.
A copy of the Code of Practice which all newspapers and magazines who subscribe adhere to, can be accessed using this web link: http://www.pcc.org.uk/cop/practice.html